Acceptable Use Policy

Last update:
May 1, 2025

Acceptable Use Policy

This Acceptable Use Policy (“Policy”) outlines the rules and guidelines for using Wavee and Wavee Pets (“the Platform”).

By accessing or using our services, you agree to comply with this Policy in addition to our Terms of Service, Privacy Policy, and any applicable local laws.

This policy applies to all users, including residents, concierges, businesses, pet owners, and guests.

Prohibited Conduct

You may not use the Platform to:

  • Violate laws or regulations, including data protection, intellectual property, and advertising standards
  • Upload harmful or illegal content, including malware, phishing links, defamatory statements, or false advertising
  • Harass, threaten, or abuse any individual or group on the basis of race, gender, religion, nationality, disability, or sexual orientation
  • Impersonate another person, business, or building authority
  • Spam or flood communities or user inboxes with promotional content or repetitive messaging
  • Upload explicit, violent, or offensive material, including imagery that is inappropriate for families or minors
  • Post or promote animal cruelty or unethical pet practices (Wavee Pets-specific)
  • Tamper with or reverse-engineer any element of the Wavee platform or mobile apps
  • Collect data or scrape content without written permission

Business & Advertising Use

If you are a business using the Wavee Business Portal or Wavee Pets, you must:

  • Only promote legitimate, local, and lawful services
  • Honour all offers, discounts, or promotions you advertise
  • Use advertising features responsibly — no misleading or exaggerated claims
  • Refrain from uploading low-quality, spammy, or irrelevant promotional content

We reserve the right to remove content and suspend accounts that misuse the platform.

Concierge & Resident Interactions

Wavee is built to support positive, respectful communication between concierge teams, residents, and building management.

Users must not:

  • Use the platform to criticise or confront staff or neighbours publicly. Constructive concerns should be addressed via private channels
  • Share sensitive building or resident information without consent
  • Abuse chat or live notifications for non-essential or personal issues

Wavee Pets-Specific Use

In the Wavee Pets app, users must not:

  • Post or promote animal cruelty, unethical breeding, or misleading pet health information
  • Share unverified pet services (e.g. boarding or vet care) without proper licensing
  • Engage in harassment or judgement toward other pet owners or providers

Wavee Pets is a positive, community-focused space — please help us keep it that way.

Security & Integrity

To maintain a safe environment, you must not:

  • Attempt to access unauthorised accounts or building data
  • Introduce viruses, bots, or scripts that may affect the platform’s performance
  • Bypass or disable any security or verification features

Enforcement & Reporting

Violations of this policy may result in:

  • Content removal
  • Temporary or permanent account suspension
  • Notification to law enforcement (if applicable)
  • Legal action where necessary

To report violations, email:

📧 abuse@wavee.ai

We review all reports promptly and confidentially.

Let’s Keep It Community-First

Wavee is a platform built on trust, respect, and inclusivity.

We encourage feedback, constructive dialogue, and local collaboration — but we won’t tolerate abuse, dishonesty, or harm to others.

Questions?

If you’re unsure whether an activity or post violates this policy, contact us first at:

📧 support@wavee.ai

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