Refund & Cancellation Policy

Last update:
May 1, 2025

Refund & Cancellation Policy

Effective Date: 01/01/2025

Last Updated: 01/05/2025

At Wavee, we strive to deliver a seamless and valuable experience for all our users — residents, concierges, businesses, and pet owners.

This Refund & Cancellation Policy outlines how cancellations and refund requests are handled across our platform and services, including Wavee and Wavee Pets.

1. Residents & Concierge Users

Most Wavee services for residents and concierge teams are free of charge.

No payments, subscriptions, or cancellation terms apply to regular users unless they opt into premium features.

If you’ve purchased a premium add-on (such as advanced community tools or event access), please contact:

📧 support@wavee.ai

2. Business Subscriptions

A. Standard & Premium Subscriptions

Business accounts are billed monthly or annually based on your selected plan.

You may cancel your subscription at any time via the Business Portal or by contacting:

📧 billing@wavee.ai

Please note:

No refunds are issued for partial months or unused time unless otherwise required by law.

B. Refund Eligibility

You may request a refund if:

  • A technical issue on our end prevented the use of paid advertising or listing features (verified by support)
  • You accidentally purchased a duplicate subscription (reported within 7 days)
  • A promotional offer was applied incorrectly

Refund requests must be submitted within 14 days of the charge and are reviewed on a case-by-case basis.

3. Advertising & Sponsored Content

One-time promotional posts or video ads are non-refundable once published, unless a technical fault prevented proper delivery.

Any issue must be reported within 48 hours of the ad going live.

4. Pet Service Bookings (Wavee Pets)

Wavee Pets may allow bookings (e.g. grooming, boarding, walking) with third-party providers.

Each provider sets their own refund and cancellation policy, clearly displayed at time of booking.

To cancel or request a refund:

  • Contact the service provider directly
  • If a provider fails to honour a confirmed booking, Wavee Pets will investigate and may issue a refund at our discretion

📧 petsupport@wavee.ai

5. How to Request a Refund

To submit a refund request, email:

📧 billing@wavee.ai

Include the following:

  • Your full name and email linked to your account
  • Description of the issue or refund reason
  • Date and amount of the transaction
  • Any supporting screenshots or receipts

We aim to respond and process refund requests within 5–7 business days.

6. Subscription Cancellations

You may cancel your subscription at any time to prevent future billing.

Access to premium features will continue until the end of your billing cycle.

Cancellation alone does not trigger a refund unless eligibility criteria are met.

7. Changes to This Policy

We may update this Refund & Cancellation Policy occasionally.

Significant changes will be communicated via email or in-app notification.

Still Have Questions?

📧 support@wavee.ai

📧 billing@wavee.ai

📧 petsupport@wavee.ai (for Wavee Pets)

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