Privacy policy

Privacy Policy

Welcome to Wavee. We take your privacy seriously and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and what rights you have.

This Privacy Policy applies to all services provided by Wavee and Wavee Pets.

1. Who We Are

Wavee is a technology platform designed to connect residents, concierge teams, businesses, and pet communities through two products:

Wavee – The main residential platform for buildings

Wavee Pets – A standalone mobile app dedicated to pet owners and service providers

Wavee is operated by Wave Ai Ltd, registered in the United Kingdom, company number 16238277.

Contact: privacy@wavee.ai

2. What Information We Collect

We may collect the following information, depending on how you use our services:

A. Personal Information

• Name, email address, phone number
• Address and building/unit number (for verification)
• Photo (optional profile or pet images)
• Business information (for service providers)

B. Technical Data

• IP address
• Device information (browser type, OS)
• App usage data
• Location data (if enabled)

C. Verification Data

• Building manager or concierge verification records
• Resident status or unit allocation

3. How We Use Your Data

We only use your information for specific, lawful purposes:

• To create and manage your account
• To verify your access to a specific building
• To provide key services (e.g. parcel alerts, visitor logs, community forums)
• To allow local businesses to promote relevant services (non-intrusive advertising)
• To manage pet profiles, bookings, and community content (Wavee Pets)
• To communicate with you about updates, offers, or important alerts
• To improve our platform and services through analytics

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your Consent – when you create an account or opt into marketing
• Contractual Necessity – to provide you with the services you’ve requested
• Legitimate Interest – to improve services, maintain security, and prevent fraud
• Legal Obligation – if required to comply with law enforcement or regulation

5. How We Share Your Data

We do not sell your data. We may share data in the following circumstances:

• With building managers or concierge teams for account verification
• With trusted service providers (e.g. cloud hosting, analytics) under strict agreements
• With advertisers, in anonymized and aggregated form only
• When legally required by authorities

6. How We Protect Your Data

We use industry-standard security measures to protect your information, including:

• End-to-end encryption
• Access control and verification protocols
• Regular audits and monitoring
• GDPR-compliant data storage in the UK/EU

7. Your Rights

Under UK and EU data protection laws, you have the right to:

• Access your data
• Correct or update your information
• Delete your account and personal data
• Restrict or object to certain uses of your data
• Request a copy of your data (data portability)
• To exercise your rights, email: privacy@wavee.ai

8. Data Retention

We only keep your data for as long as necessary:

• Resident and user data: retained while you hold an account
• Pet profile data: retained until deleted by the user
• Business and concierge records: retained per contract and legal requirements
• You may delete your account at any time by contacting us.

9. Children’s Privacy

Wavee and Wavee Pets are not intended for children under 16. We do not knowingly collect data from anyone under this age.

10. Cookies and Tracking

We use cookies and similar technologies on our website and apps to improve your experience and analyze usage. You can manage cookie settings via your browser.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

privacy@wavee.ai

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