Data Protection & Security

Last update:
May 1, 2025

Data Protection & Security

At Wavee, your trust means everything to us.

We understand the importance of protecting your personal information and ensuring the security of our platform, for residents, concierges, businesses, and pet owners alike. That is why data protection and security are built into every part of our technology, operations, and policies.

Our Data Protection Commitment

We are committed to full compliance with:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • Applicable privacy laws across jurisdictions we operate in (e.g. Australia, EU)
  • We collect, use, and store personal data responsibly, only for legitimate purposes and always with your consent or contractual necessity.

How We Keep Your Data Safe

1. End-to-End Encryption

All personal information, from messages and parcel alerts to profile details, is encrypted both in transit and at rest.

2. Concierge-Verified Access

All resident accounts are verified by concierge or building management teams, ensuring only authorised users access building-specific networks.

3. Data Segmentation

Resident, concierge, business, and pet-related data are stored separately and only accessible to the relevant user groups under strict permissions.

4. Two-Factor Authentication (Coming Soon)

We are introducing optional 2FA to further secure your account login and activity.

5. Secure Servers

All data is hosted in Tier 1 cloud environments within the UK or EU, protected by firewalls, intrusion detection, and regular security audits.

6. Regular Security Reviews

We conduct ongoing vulnerability scans, penetration testing, and internal reviews to proactively identify and fix security risks.

Data Use Transparency

We only use your data for:

  • Account creation and verification
  • Communicating with residents or concierges
  • Delivering services like parcel alerts, visitor management, forums, or pet bookings
  • Showing relevant offers or local business promotions (non-intrusive advertising)
  • Improving app performance and user experience
  • We do not sell your data. Ever.

Data Access & Control

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Delete your account and data
  • Object to certain types of processing
  • Request data portability
  • To make a request, email:
  • privacy@wavee.ai

Incident Response & Breach Protocols

In the unlikely event of a data breach:

  • We will notify affected users and the ICO (Information Commissioner’s Office) within 72 hours as required by law.
  • We will investigate and take immediate action to mitigate risk and prevent recurrence.

Data Protection Officer (DPO)

Wavee has appointed a Data Protection Officer to oversee our compliance and privacy practices.

Contact our DPO directly at:

dpo@wavee.ai

Learn More

For full details on how we collect and use data, please read our:

  • Privacy Policy
  • Terms of Service
  • Cookie Policy
  • If you have any questions or concerns about your data or security, we are here to help.
  • support@wavee.ai

‍