Cookie Policy
WAVEE – COOKIE POLICY
Effective Date: 1 March 2025
This Cookie Policy explains how Wave Ai Ltd (“Wavee”, “we”, “us”, or “our”) uses cookies and similar technologies across:
The Wavee Resident App
The Wavee Concierge & Building Portal
The Wavee Business Portal
The Wavee Pets App
Our websites and related digital services
(together, the “Platform”)
This Policy should be read together with our Privacy Policy.
We comply with:
The UK General Data Protection Regulation (UK GDPR)
The Privacy and Electronic Communications Regulations (PECR)
ICO guidance on cookies and tracking technologies
The Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), where applicable
1. What Are Cookies?
Cookies are small text files stored on your device (computer, mobile phone, tablet) when you visit a website or use an app. They enable systems to:
Recognise your device
Remember preferences
Maintain security
Analyse usage
Support functionality
Cookies may be:
Session cookies – deleted when you close your browser
Persistent cookies – stored for a defined period
2. Types of Cookies We Use
A. Strictly Necessary Cookies
These cookies are essential for the operation of the Platform and cannot be disabled through our consent tools.
They are used for:
Secure login and authentication
Session management
Fraud prevention
System security
Load balancing
Core navigation
Legal basis: Legitimate interest / contractual necessity
B. Performance & Analytics Cookies
These cookies allow us to understand how users interact with the Platform so we can improve:
App performance
Page load speeds
Error handling
Feature usage
Analytics may include:
Page views
Click paths
Navigation patterns
Device and operating system data
These cookies are used only with your consent.
Legal basis: Consent
C. Functionality Cookies
These cookies remember your preferences, such as:
Language settings
Display preferences
Notification dismissals
Saved user settings
They improve usability but are not essential.
Legal basis: Consent
D. Advertising & Marketing Cookies
These cookies support:
Delivery of relevant business promotions
Sponsored listings
Measurement of advertising performance
Personalised business content
They may track activity across websites or apps.
These cookies are never enabled without explicit consent.
Legal basis: Consent
3. Cookies Used in Transactions & Business Services
Where residents interact with the Business Portal, Wavee Pets bookings, click & collect, or payments, cookies may also support:
Fraud detection
Checkout security
Session continuity
Order confirmation
Dispute prevention
These cookies do not store card numbers.
Strictly necessary transaction cookies cannot be disabled.
4. Third-Party Cookies
We may allow approved third-party providers to place cookies on the Platform, including:
Analytics providers
Advertising platforms
Payment service providers
Security and fraud prevention services
Embedded content tools (video, maps, chat systems)
These third parties act as independent data controllers and operate under their own privacy and cookie policies.
Wavee does not control third-party cookie practices.
5. Cookie Consent & Control
When you first access the Platform (where applicable), you will be presented with a cookie consent tool allowing you to:
Accept all cookies
Reject non-essential cookies
Customise cookie preferences
Withdrawing Consent
You may withdraw consent at any time using:
Browser settings
Device privacy controls
Future in-app settings where available
Disabling cookies may affect Platform functionality.
Where users are located in Australia, consent mechanisms are implemented to provide transparency and control over tracking technologies in accordance with applicable privacy law expectations.
6. How Long Cookies Are Stored
Cookie storage periods vary depending on purpose:
Session cookies: deleted at session end
Functional cookies: up to 12 months
Analytics cookies: up to 24 months
Marketing cookies: up to 24 months
Where cookies collect personal data, retention aligns with our Data Retention Policy.
7. Cookies and Personal Data
Some cookies constitute personal data under UK GDPR and applicable privacy laws where they:
Identify users
Track behaviour
Enable profile creation
Such data is handled strictly in accordance with our Privacy Policy.
8. International Transfers
Where third-party cookie providers process data outside the UK:
Approved safeguards (such as SCCs) are applied
Equivalent protection standards are required
Where users are located in Australia, cookie-related data may be transferred overseas, including to the United Kingdom and European Union, and appropriate safeguards are implemented.
9. Changes to This Cookie Policy
We may update this Cookie Policy to reflect:
Legal changes
Technology updates
New Platform features
The “Last Updated” date will reflect the current version.
10. Contact
For cookie or tracking-related enquiries: