WAVEE – END USER LICENCE AGREEMENT (EULA)

Effective Date: 1 March 2025

This End User Licence Agreement (“Agreement” or “EULA”) is a legally binding agreement between you (“User”, “you”, or “your”) and Wave Ai Ltd (“Wavee”, “we”, “us”, or “our”).

This Agreement governs your access to and use of:

• The Wavee Resident App
• The Wavee Concierge & Building Portal
• The Wavee Business Portal
• The Wavee Pets App
• All related software, updates, features, and services
  (together, the “Software”)

By downloading, installing, accessing, or using the Software, you agree to be bound by this Agreement and by our:

• Terms of Service
• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Data Retention Policy
• Refund & Cancellation Policy
• Business Portal Terms (where applicable)

If you do not agree, you must not use the Software.

1. Licence Grant

Wavee grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to use the Software:

• For personal, non-commercial use (residents and pet owners), or
• For internal business use only in accordance with your subscription or service agreement (businesses, concierge teams, buildings)

No ownership rights are transferred under this Agreement.

2. Ownership & Intellectual Property

All rights, title, and interest in and to the Software, including all:

• Source code
• Object code
• Designs
• Databases
• User interfaces
• Logos and branding
• Documentation

are and shall remain the exclusive property of Wavee or its licensors.

You must not:

• Copy, modify, adapt, translate, or create derivative works
• Reverse-engineer, decompile, or disassemble
• Rent, lease, sell, sublicense, or commercially exploit
• Circumvent technical protection measures
• Use the Software for unauthorised commercial purposes

Any unauthorised use automatically terminates this licence.

3. User Content

You may upload text, images, videos, reviews, business content, and pet-related content (“User Content”).

You retain ownership of your User Content but grant Wavee a worldwide, non-exclusive, royalty-free, transferable licence to store, host, display, distribute, and process the content solely for operation of the Software.

You warrant that:

• You own or have the right to use and share the User Content
• The content does not infringe third-party rights
• The content complies with all laws and Wavee policies

Wavee does not pre-moderate content and accepts no liability for User Content.

4. Building, Concierge & Access Responsibility

Wavee provides technology infrastructure only.

Wavee does not:

• Verify residency
• Confirm tenancy or legal occupation
• Approve or remove residents
• Supervise concierge staff

All onboarding, approvals, removals, and staff access controls are handled solely by the relevant building operator or concierge team.

Wavee is not liable for:

• Incorrect resident approvals
• Delayed removals
• Fake registrations
• Staff credential misuse
• Inaccurate building records

5. Business Transactions & Merchant Responsibility

Where the Software enables:

• Payments
• Bookings
• Click & collect
• Orders
• Service requests

All transactions are formed directly between the resident and the business.

Wavee is not the merchant, seller, supplier, service provider, or payment recipient, and does not control:

• Pricing
• Availability
• Fulfilment
• Refunds
• Cancellations
• Service quality

These matters are governed by the Wavee Business Portal Terms and by the business’s own policies.

6. Prohibited Use

You must not use the Software to:

• Violate any law or regulation
• Commit fraud or deception
• Upload malware or malicious code
• Harass, impersonate, threaten, or defame
• Promote violence, hate speech, or illegal activity
• Scrape, harvest, or extract data
• Interfere with security or platform operation

7. Updates, Modifications & Availability

Wavee may:

• Deploy updates automatically
• Modify or disable features
• Introduce new functionality
• Suspend or discontinue the Software

Wavee does not guarantee continuous or uninterrupted availability.

8. Data & Privacy

All personal data processed through the Software is handled in accordance with:

• The Privacy Policy
• The Data Retention Policy
• UK GDPR and the Data Protection Act 2018

Wavee acts as:

• Independent data controller for Platform users
• Data processor where acting strictly under building instructions

Businesses act as independent data controllers for their customer transaction data.

9. Third-Party Services & Integrations

The Software may integrate with or link to third-party services, including:

• Payment processors
• Property management systems
• Access control systems
• Analytics providers

Wavee is not responsible for the availability, accuracy, security, or performance of third-party services.

10. Security & Credential Control

Users must:

• Keep credentials confidential
• Use strong passwords
• Enable two-factor authentication where available
• Remove access for departed staff immediately (buildings and businesses)

Wavee is not liable for losses caused by:

• Password sharing
• Weak password practices
• Temporary staff misuse
• Internal access failures

11. Termination

This Agreement remains effective until terminated.

You may terminate by deleting the Software and discontinuing use.

Wavee may suspend or terminate access where:

• This Agreement is breached
• Illegal activity is suspected
• Platform security is threatened
• Required by law

Upon termination, all licence rights cease immediately.

12. Disclaimers

The Software is provided “as is” and “as available.”

Wavee makes no warranties, express or implied, including implied warranties of:

• Merchantability
• Fitness for a particular purpose
• Accuracy
• Availability
• Non-infringement

13. Limitation of Liability

To the maximum extent permitted by law, Wavee shall not be liable for:

• Indirect or consequential losses
• Loss of profits, revenue, data, or business
• Failed transactions or bookings
• Service delivery failures by businesses
• Building onboarding errors
• Platform outages or system downtime
• Third-party system failures

Total liability in any 12-month period shall not exceed the fees paid by you to Wavee during that period (or zero where no fees were paid).

14. Indemnity

You agree to indemnify and hold harmless Wavee, its directors, staff, and partners from all claims arising from:

• Your use of the Software
• Your User Content
• Your business operations
• Your breach of law or this Agreement

15. Force Majeure

Wavee shall not be liable for failure or delay caused by events beyond reasonable control including:

• Natural disasters
• Internet or power failures
• Cloud provider outages
• War, terrorism, or government actions

16. Assignment

Wavee may assign or transfer this Agreement in connection with any merger, acquisition, restructuring, or sale of assets.

17. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

18. No Waiver

Failure to enforce any right does not constitute a waiver of that right.

19. Governing Law & Jurisdiction

This Agreement is governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction.

20. Changes to This Agreement

Wavee may update this EULA from time to time. Continued use of the Software after publication constitutes acceptance of the revised Agreement.

21. Contact

Legal enquiries: legal@wavee.ai
Support: support@wavee.ai

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