WAVEE – END USER LICENCE AGREEMENT (EULA)

Effective Date: 1 March 2025

This End User Licence Agreement (“Agreement” or “EULA”) is a legally binding agreement between you (“User”, “you”, or “your”) and Wave Ai Ltd (“Wavee”, “we”, “us”, or “our”).

This Agreement governs your access to and use of:

The Wavee Resident App
The Wavee Concierge & Building Portal
The Wavee Business Portal
The Wavee Pets App
All related software, updates, features, and services

(together, the “Software”)

By downloading, installing, accessing, or using the Software, you agree to be bound by this Agreement and by our:

Terms of Service
Privacy Policy
Cookie Policy
Acceptable Use Policy
Data Retention Policy
Refund & Cancellation Policy
Business Portal Terms (where applicable)

If you do not agree, you must not use the Software.

1. Licence Grant

Wavee grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to use the Software:

For personal, non-commercial use (residents and pet owners), or
For internal business use only in accordance with your subscription or service agreement (businesses, concierge teams, buildings)

No ownership rights are transferred under this Agreement.

2. Ownership & Intellectual Property

All rights, title, and interest in and to the Software, including all:

Source code
Object code
Designs
Databases
User interfaces
Logos and branding
Documentation

are and shall remain the exclusive property of Wavee or its licensors.

You must not:

Copy, modify, adapt, translate, or create derivative works
Reverse-engineer, decompile, or disassemble
Rent, lease, sell, sublicense, or commercially exploit
Circumvent technical protection measures
Use the Software for unauthorised commercial purposes

Any unauthorised use automatically terminates this licence.

3. User Content

You may upload text, images, videos, reviews, business content, and pet-related content (“User Content”).

You retain ownership of your User Content but grant Wavee a worldwide, non-exclusive, royalty-free, transferable licence to store, host, display, distribute, and process the content solely for operation of the Software.

You warrant that:

You own or have the right to use and share the User Content
The content does not infringe third-party rights
The content complies with all laws and Wavee policies

Wavee does not pre-moderate content and accepts no liability for User Content.

4. Building, Concierge & Access Responsibility

Wavee provides technology infrastructure only.

Wavee does not:

Verify residency
Confirm tenancy or legal occupation
Approve or remove residents
Supervise concierge staff

All onboarding, approvals, removals, and staff access controls are handled solely by the relevant building operator or concierge team.

Wavee is not liable for:

Incorrect resident approvals
Delayed removals
Fake registrations
Staff credential misuse
Inaccurate building records

5. Business Transactions & Merchant Responsibility

Where the Software enables:

Payments
Bookings
Click & collect
Orders
Service requests

All transactions are formed directly between the resident and the business.

Wavee is not the merchant, seller, supplier, service provider, or payment recipient, and does not control:

Pricing
Availability
Fulfilment
Refunds
Cancellations
Service quality

These matters are governed by the Wavee Business Portal Terms and by the business’s own policies.

6. Prohibited Use

You must not use the Software to:

Violate any law or regulation
Commit fraud or deception
Upload malware or malicious code
Harass, impersonate, threaten, or defame
Promote violence, hate speech, or illegal activity
Scrape, harvest, or extract data
Interfere with security or platform operation

7. Updates, Modifications & Availability

Wavee may:

Deploy updates automatically
Modify or disable features
Introduce new functionality
Suspend or discontinue the Software

Wavee does not guarantee continuous or uninterrupted availability.

8. Data & Privacy

All personal data processed through the Software is handled in accordance with:

The Privacy Policy
The Data Retention Policy
UK GDPR and the Data Protection Act 2018

Where applicable, personal information is also handled in accordance with the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles.

Wavee acts as:

Independent data controller for Platform users
Data processor where acting strictly under building instructions

Businesses act as independent data controllers for their customer transaction data.

9. Third-Party Services & Integrations

The Software may integrate with or link to third-party services, including:

Payment processors
Property management systems
Access control systems
Analytics providers

Wavee is not responsible for the availability, accuracy, security, or performance of third-party services.

10. Security & Credential Control

Users must:

Keep credentials confidential
Use strong passwords
Enable two-factor authentication where available
Remove access for departed staff immediately (buildings and businesses)

Wavee is not liable for losses caused by:

Password sharing
Weak password practices
Temporary staff misuse
Internal access failures

11. Termination

This Agreement remains effective until terminated.

You may terminate by deleting the Software and discontinuing use.

Wavee may suspend or terminate access where:

This Agreement is breached
Illegal activity is suspected
Platform security is threatened
Required by law

Upon termination, all licence rights cease immediately.

12. Disclaimers

The Software is provided “as is” and “as available.”

Wavee makes no warranties, express or implied, including implied warranties of:

Merchantability
Fitness for a particular purpose
Accuracy
Availability
Non-infringement

Nothing in this Agreement excludes warranties or guarantees that cannot legally be excluded under applicable law, including under the Australian Consumer Law where applicable.

13. Limitation of Liability

To the maximum extent permitted by law, Wavee shall not be liable for:

Indirect or consequential losses
Loss of profits, revenue, data, or business
Failed transactions or bookings
Service delivery failures by businesses
Building onboarding errors
Platform outages or system downtime
Third-party system failures

Total liability in any 12-month period shall not exceed the fees paid by you to Wavee during that period (or zero where no fees were paid).

Nothing in this clause excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded. Where liability may be limited under Australian law, Wavee’s liability is limited (at Wavee’s option) to resupplying the services or paying the cost of resupply.

14. Indemnity

You agree to indemnify and hold harmless Wavee, its directors, staff, and partners from all claims arising from:

Your use of the Software
Your User Content
Your business operations
Your breach of law or this Agreement

15. Force Majeure

Wavee shall not be liable for failure or delay caused by events beyond reasonable control including:

Natural disasters
Internet or power failures
Cloud provider outages
War, terrorism, or government actions

16. Assignment

Wavee may assign or transfer this Agreement in connection with any merger, acquisition, restructuring, or sale of assets.

17. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

18. No Waiver

Failure to enforce any right does not constitute a waiver of that right.

19. Governing Law & Jurisdiction

This Agreement is governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

Nothing in this clause limits mandatory consumer protections or jurisdictional rights that may apply under applicable law, including Australian Consumer Law where relevant.

20. Changes to This Agreement

Wavee may update this EULA from time to time. Continued use of the Software after publication constitutes acceptance of the revised Agreement.

21. Contact

Legal enquiries: legal@wavee.ai
Support: support@wavee.ai

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