Moderation & Community Guidelines
WAVEE – COMMUNITY GUIDELINES & MODERATION POLICY
Effective Date: 1 March 2025
This Community Guidelines & Moderation Policy (“Guidelines”) describes the standards of behaviour expected from all users of the Wavee platform and how moderation and enforcement is carried out.
These Guidelines apply to all users of:
The Wavee Resident App
The Wavee Concierge & Building Portal
The Wavee Business Portal
The Wavee Pets App
All associated forums, chats, listings, reviews, media uploads, comments and messaging tools
(together, the “Platform”)
These Guidelines must be read together with the:
Terms of Service
Acceptable Use Policy
Business Portal Agreement
Privacy Policy
Data Retention Policy
End User Licence Agreement (EULA)
By using the Platform, you agree to comply with these Guidelines.
1. Community Purpose & Values
Wavee exists to create a safe, respectful, practical and local community connecting:
Residents
Concierge teams
Building managers
Local businesses
Pet owners and service providers
We expect all users to act with:
Respect
Fairness
Honesty
Responsibility
Lawful conduct
Wavee does not tolerate behaviour that undermines safety, trust, inclusion, or lawful participation.
2. Scope of These Guidelines
These Guidelines apply to:
Public posts and comments
Private messages and chats
Reviews and ratings
Media uploads (images, video, documents)
Business listings and advertising
Concierge announcements
Resident forums
Pet community content
They apply equally to residents, businesses, concierge teams, building operators, and pet service providers.
3. Expected Conduct
All users must:
Communicate respectfully and lawfully
Provide accurate, truthful information
Treat others without harassment, intimidation, or abuse
Respect differences of opinion
Protect the privacy of others
Use the Platform only for its intended lawful purpose
Follow all applicable UK and international laws, including applicable Australian laws where relevant
4. Strictly Prohibited Conduct
The following behaviour is strictly prohibited and may result in immediate enforcement action:
4.1 Harassment, Abuse & Hate
Threats, intimidation, stalking, or persistent unwanted contact
Hate speech targeting protected characteristics (race, religion, gender, sexuality, disability, nationality)
Slurs, degrading language, or coordinated harassment
4.2 Illegal, Dangerous & Violent Conduct
Promotion of crime, violence, terrorism, or illegal activity
Sale or promotion of illegal goods or services
Encouraging self-harm or suicide
Posting threats of violence
4.3 Exploitation & Sexual Harm
Sexual exploitation of any kind
Sexual content involving minors
Grooming behaviour
Non-consensual sexual images
4.4 Fraud, Deception & Impersonation
Scams, phishing attempts, or deceptive schemes
Impersonating other users, staff, businesses, buildings, or Wavee
Fake business listings or credentials
Fake reviews or manipulated ratings
4.5 Privacy & Data Protection Violations
Publishing personal data without consent
Sharing access codes, credentials, CCTV feeds, or ID documents
Doxxing
Encouraging misuse of personal data
4.6 Intellectual Property Violations
Copyright infringement
Uploading unauthorised music, films, images, or documents
Trademark misuse
4.7 Platform Misuse & Technical Abuse
Attempted hacking or security bypass
Scraping, bot usage, or bulk automation
Reverse-engineering the Platform
Creating multiple accounts to evade enforcement
4.8 Harm to Animals (Wavee Pets)
Animal cruelty
Promotion of abusive training practices
Illegal breeding
Dangerous or unlicensed pet services
5. Business-Specific Conduct Rules
Businesses must not:
Misrepresent products, prices, availability, or qualifications
Post misleading promotions
Harvest resident data for off-platform marketing without lawful basis or required consent
Pressure residents regarding reviews or refunds
Circumvent Wavee payments
Engage in unfair or unsafe trading practices
All business activity is additionally governed by the Business Portal Agreement.
6. Concierge & Building-Specific Conduct
Concierge teams and building operators must not:
Publicly disclose resident information
Abuse notification tools
Misuse internal building data
Target residents through announcements
Retain access after staff termination
Buildings remain solely responsible for staff governance.
7. Messaging, Reviews & Forums
Users must not:
Spam repetitive messages
Post irrelevant commercial content
Engage in coordinated attacks
Manipulate reviews
Post defamatory content
Constructive criticism is permitted. Abuse is not.
8. Reporting Violations
Violations should be reported to:
Reports should include:
User or business name
Description of the issue
Time and location of content
Screenshots where available
Reports are treated confidentially.
9. Moderation & Enforcement Process
Wavee moderation may take the following actions:
Content removal
Comment restriction
Temporary feature suspension
Account suspension
Permanent account termination
Platform-wide banning
Referral to law enforcement where legally required
Enforcement decisions are at Wavee’s sole discretion and based on:
Severity
Harm caused
Pattern of behaviour
Legal risk
10. Appeals Process
Users may appeal enforcement actions by contacting:
Appeals must include:
Account email
Content reference
Reason for appeal
Appeals are reviewed by a separate moderation process. Reversal is not guaranteed.
11. Zero-Tolerance Areas
Wavee applies immediate enforcement with no warnings for:
Child exploitation
Terrorism-related content
Serious threats of violence
Large-scale fraud
System hacking
Coordinated criminal activity
Such matters may be reported directly to authorities where required by applicable law, including UK or Australian authorities where relevant.
12. Data Retention for Moderation
Moderation data, evidence, and logs are retained in accordance with the Data Retention Policy and applicable legal requirements.
13. Updates to These Guidelines
These Guidelines may be updated to reflect:
Legal changes
Platform feature updates
Emerging safety risks
The “Last Updated” date reflects the current version.
14. Contact
For moderation or community issues:
community@wavee.ai
legal@wavee.ai